Frequently Asked Questions

Please reach us at info@cookccw.com if you cannot find an answer to your question.

What is your RESCHEDULING policy?

Updated Rescheduling Policy for tickets purchased after 9/11/25

At Culinary Craft Workshop, we’ve given a lot of thought to how we can keep our ticket prices as affordable as possible while still offering a wide variety of unique classes. As a small business with limited seating — and many classes only offered a few times a year — empty seats have a big impact.

Our updated rescheduling policy is designed to reduce no-shows and last-minute cancellations, which helps us keep costs down for everyone.

Adult & Family Classes

Tickets are non-refundable but may be reschedule one time only if you email us at info@cookccw.com or from our Contact Us Page at least two weeks before your class.
If you are sick or unable to attend at the last minute, tickets may be transferred to a friend or family member to use in your place.

Kids Camps & Afterschool Classes

Tickets are non-refundable but may be rescheduled once with at least three weeks’ notice before the first day of camp/class.
Because we plan staffing and purchase supplies based on enrollment, late changes are not possible.
Tickets are transferable if your child cannot attend.

No-Shows & Late Notices

If you do not contact us within the required timeframe, or do not show up for your class, your ticket will be considered forfeited.
Your registration payment cannot be applied to another class.
Tickets are always transferable — feel free to send a friend or family member in your place.

Private Events are also non-refundable. We require 3 weeks’ notice to reschedule a Private Event. Final headcount and balance are due 2 weeks before the event. The number of attendees can only be increased after balance is collected.

Frequently Asked Questions

Why do you require at least two weeks’ notice to reschedule?
Our classes often sell out, and when that happens, other guests are unable to register. While we do offer a waitlist, it is rarely used. With two weeks’ notice, we have a much better chance of filling the seat so it doesn’t go unused.

Why can’t I just move to another class if I can’t make mine?
It may feel like moving your registration is simple, but every reschedule takes away our opportunity to sell that original seat to someone else. Even without a refund, the lost spot represents real cost for us as a small business.

What if something comes up last minute?
We understand that life happens — illness, childcare challenges, work obligations, and more. If you need to cancel on short notice, we will do our best to fill your seat from our waitlist, but we can’t guarantee it. You’re always welcome to send a family member or friend in your place so the seat doesn’t go unused.

HOW SHOULD I DRESS?

Come dressed for and prepared to cook! We highly recommend proper attire, including comfortable footwear.

Non-skid, closed-toe, rubber bottomed shoes are recommended. (No crocs, flip-flops or sandals)
We request that long hair be pull up if possible.
Clothing should be comfortable and fitted suitable for working in a kitchen.

We are a fully functional commercial kitchen and workshop with sharp tools, heavy equipment, and open flames. Your safety is of utmost concern to us!

Can I attend a class with someone and just watch without a ticket?

Everyone attending a class must purchase a ticket, regardless of their level of participation.

Whether you plan to cook every recipe, observe portions of the class, or simply enjoy the experience with your group, all guests in attendance are required to have a valid ticket.

Can I Bring snacks to eat during class?

We encourage guests to have a snack before class.

For food safety reasons, outside food is not permitted, as it may contaminate or be contaminated by ingredients used during class.

What happens if a class needs to be canceled?

Occasionally, we may need to cancel a class due to inclement weather, low enrollment, or other unforeseen circumstances.

Whenever possible, we will notify you approximately 72 hours before your scheduled class. In the case of severe weather, we will contact you as soon as a decision has been made.

If Culinary Craft Workshop cancels a class, you will receive Workshop Credit that can be applied toward any future class of your choice.

We understand that schedule changes can be disappointing, and canceling a class is never a decision we make lightly.

CAN WE BRING OUR own ALCOHOLIC BEVERAGES?

Yes! Culinary Craft Workshop is a BYOB facility.

You're welcome to bring your own beer, wine, or spirits to enjoy responsibly while you cook and during your meal at the end of class.

We provide wine glasses, bottle openers, and ice to help keep your beverages cold and ready to enjoy.

DO THE STAFF ACCEPT GRATUITIES?

Our chefs and workshop staff work hard to create a fun, engaging, and educational experience for every guest.

If you enjoyed your class and would like to show your appreciation, gratuities are always welcome.

Cash gratuities are greatly appreciated, and our chefs are also able to accept Venmo for your convenience.

On behalf of our entire workshop team, thank you for your generosity and support!

ARE CHILDREN ALLOWED TO ATTEND NON-KIDS CLASSES?

Guests under 18 years of age should not attend classes that begin at 5:00 PM or 6:00 PM, with the exception of Sunday evening classes.

Family-Friendly Adult Classes

Saturday morning and all Sunday adult classes are open to students of all ages.

These classes are a wonderful way for families to spend quality time together while giving young, adventurous cooks the opportunity to experience a wider variety of recipes and cooking techniques.

Please note:

Guests under 18 years of age must be accompanied by a participating adult.
Everyone in attendance must purchase an adult ticket, regardless of age or level of participation.

Do you have a waitlist?

Is the class you'd like to attend sold out?

Email us at info@cookccw.com, and we'll be happy to add you to the waitlist. If a spot becomes available, we'll contact you as soon as possible.

Do you OFFER GIFT CARDS?

Absolutely!

Gift cards are available in any dollar amount, making them the perfect gift for the food lover in your life.

Gift cards are valid for four years and may be used toward any Culinary Craft Workshop offering, including public classes, private events, camps, and more.

Please note: All gift card sales are final and non-refundable.

Visit our Gift Card page to purchase yours today!

Click this link to visit our gift card page!

WHAT IS THE MINIMUM AGE FOR A CHILD TO ATTEND PARENT & CHILD CLASSES?

There is no minimum age requirement for our Parent & Child classes.

As the accompanying adult, you are responsible for supervising your child throughout the class.

Many of our classes involve the use of knives, open flames, and other cooking equipment. You know your child's maturity, patience, and motor skills best, so we leave it up to you to determine whether a particular class is appropriate for them.

For the safety and enjoyment of everyone in the workshop, if a child becomes disruptive or is unable to follow safety instructions, we may ask you and your child to leave the class.

Inclement Weather

Out of concern for the safety of our guests and staff, Culinary Craft Workshop reserves the right to cancel classes due to inclement weather or other unsafe conditions.

Whenever possible, you will be notified by email at least one hour before your scheduled class, and sooner whenever a decision can be made in advance.

If we cancel your class, you will receive Workshop Credit that can be applied toward a future class of your choice.

The safety of our guests and staff is always our top priority, and we appreciate your understanding when weather conditions require us to make this decision.