Frequently Asked Questions

Updated Rescheduling Policy for tickets purchased after 9/11/25

At Culinary Craft Workshop, we’ve given a lot of thought to how we can keep our ticket prices as affordable as possible while still offering a wide variety of unique classes. As a small business with limited seating — and many classes only offered a few times a year — empty seats have a big impact.

Our updated rescheduling policy is designed to reduce no-shows and last-minute cancellations, which helps us keep costs down for everyone.

Adult & Family Classes

• Tickets are non-refundable but may be reschedule one time only if you email us at info@cookccw.com  or from our Contact Us Page at least two weeks before your class.
• If you are sick or unable to attend at the last minute, tickets may be transferred to a friend or family member to use in your place.

Kids Camps & Afterschool Classes

• Tickets are non-refundable but may be rescheduled once with at least three weeks’ notice before the first day of camp/class.
• Because we plan staffing and purchase supplies based on enrollment, late changes are not possible.
• Tickets are transferable if your child cannot attend.

No-Shows & Late Notices

• If you do not contact us within the required timeframe, or do not show up for your class, your ticket will be considered forfeited.
• Your registration payment cannot be applied to another class.
• Tickets are always transferable — feel free to send a friend or family member in your place.

Private Events are also non-refundable.  We require 3 weeks’ notice to reschedule a Private Event. Final headcount and balance are due 2 weeks before the event.  The number of attendees can only be increased after balance is collected. 

Frequently Asked Questions

Why do you require at least two weeks’ notice to reschedule?
Our classes often sell out, and when that happens, other guests are unable to register. While we do offer a waitlist, it is rarely used. With two weeks’ notice, we have a much better chance of filling the seat so it doesn’t go unused.

Why can’t I just move to another class if I can’t make mine?
It may feel like moving your registration is simple, but every reschedule takes away our opportunity to sell that original seat to someone else. Even without a refund, the lost spot represents real cost for us as a small business.

What if something comes up last minute?
We understand that life happens — illness, childcare challenges, work obligations, and more. If you need to cancel on short notice, we will do our best to fill your seat from our waitlist, but we can’t guarantee it. You’re always welcome to send a family member or friend in your place so the seat doesn’t go unused.

Come dressed for and prepared to cook! We highly recommend proper attire, including comfortable footwear.

• Non-skid, closed-toe, rubber bottomed shoes are recommended. (No crocs, flip-flops or sandals)
• We request that long hair be pull up if possible.  
• Clothing should be comfortable and fitted suitable for working in a kitchen.  

We are a fully functional commercial kitchen and workshop with sharp tools, heavy equipment, and open flames. Your safety is of utmost concern to us!

 Sometimes due to inclement weather or low enrollment we may be unable to offer a class at the scheduled time. 

In those instances, we will contact you approximately 72 hours prior to the scheduled class time.   You will have the option of rescheduling to a future offering of that class, or to move to any other class on our calendar. 

Please understand that canceling a scheduled class is not something we take lightly, and when it becomes absolutely necessary, we will do everything possible to accommodate you.